What to do in an Emergency

BOOK A VEHICLE

In order for you to feel relaxed and safe during your visit to South Africa, we have compiled an easy step by step guide for you to follow in the event of an emergency. As with any major metropolitan area throughout the world, there are standard precautions that can be taken to ensure a pleasant stay.

STEP 1

Always make sure that YOU are safe. Drive with your windows closed. If you feel threatened in any way, keep the doors of your vehicle locked. In the event of you having to leave the vehicle, secure all the doors before leaving. Never leave anyone alone with the vehicle, it is best to walk together. Do not leave any visible articles in the vehicle; lock all valuables in the boot. If you have a cellular telephone, phone us immediately.

STEP 2

Take special note of the street in which you are parked or any noticeable landmarks that will make it easier for us to locate your vehicle. We have branches in all major centers. Once you have access to a telephone, phone us immediately on any one of the numbers listed.

STEP 3

Please ensure that you have the following information available. This makes it possible for us to get to you quickly and resolve the problem. a. The registration number of the vehicle (this can also be found on the keying). b. Is the vehicle driveable? c. Are the wheels punctured or the rims damaged? d. Where exactly is the vehicle (street name, highway name, landmarks etc)? e. What is the colour / make / type of the vehicle? What is the suspected problem? f. Contact number where we can keep you informed as to what action is being taken.

STEP 4

If you are in any way unable to obtain help, it might be possible to stop a passing vehicle. Ask the driver to contact us when he/she is able to get to a telephone. Make sure they have our telephone number and your name and location. Unfortunately due to human nature, you may want to try passing this information onto three or four passing vehicles, that way we are sure to get the message from at least one of them.

STEP 5

Relax, stay calm and let us worry about the rest. You can now have peace of mind that a representative is on the way to you. We will ensure that you are on your way speedily, whether this means bringing you another vehicle or repairing the one you currently had on rent.